1. Introduction

Welcome to Off Price Retail Network (“Off Price,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) outline the rules governing your use of our website, www.offpriceretailnetwork.com, and all related services (collectively, the “Site”). By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site or any of our services.

We may update these Terms from time to time. Any modifications will take effect immediately upon being posted on the Site. For major updates, we may notify you through prominent website notices or email. By continuing to use the Site after changes are posted, you accept the revised Terms. We recommend reviewing this page periodically for any updates.

Off Price Retail Network operates from S.F.N., 5 et 17 rue de Corbusson, ZA le Chatellier II, 53940 Saint-Berthevin, France.

2. Use of the Site

Your use of the Site must comply with these Terms and our Privacy Policy. By registering with us, you consent to receive communications via email regarding our services, promotions, and updates.

Prohibited Conduct:
You may not use the Site for any unlawful purpose or in violation of these Terms. Engaging in any of the following activities will result in immediate account suspension and may lead to legal action:
- Attempting to interfere with the operation of the Site, including hacking, phishing, or unauthorized server access.
- Distributing malicious software, such as viruses or spyware.
- Impersonating other individuals or falsely claiming to represent Off Price.
- Submitting false information during registration or checkout.
- Collecting or harvesting user data without consent.
- Disrupting or damaging the experience of other users.

Account Security:
You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. If you suspect any unauthorized access, please contact us immediately.

Right to Refuse Service:
We reserve the right to deny access, suspend accounts, cancel orders, or remove content at our discretion—especially in cases of fraud, abuse, resale of products, policy violations, or any conduct harmful to Off Price’s operations or brand integrity.

3. Orders and Payment

All orders are subject to acceptance by Off Price. We may decline or cancel orders for reasons including—but not limited to—product availability, pricing errors, or concerns flagged by our fraud prevention system.

Payment and Currency:
Full payment is required at the time of order placement. We accept major credit and debit cards. Payments are processed in Pounds (GBP). For international customers, currency conversion is managed by your payment provider, and Off Price is not responsible for any conversion discrepancies.

Declined Payments:
If your payment is unsuccessful or flagged, your order will not be processed. You will be notified and given the opportunity to update your payment details.

Order Confirmation:
Once your order is placed, you will receive an email confirmation acknowledging your order. Please note this does not constitute formal acceptance of the order.

Billing Issues:
If you encounter a billing issue or suspect an error, please contact our customer support within 14 days of the transaction. We aim to resolve billing disputes within 14 business days.

4. Cancellation Policy

You may cancel your order within 72 hours of placement at no cost. After this window, a £50 cancellation fee will be applied to cover administrative expenses.

To Cancel an Order:
Reach out to our customer service team with your order number and reason for cancellation. If your order has already been shipped, it can no longer be canceled and must be processed through our return policy.

Right to Cancel Orders:
Off Price reserves the right to cancel any order at our discretion—particularly if the order appears fraudulent or violates our policies. A full refund will be issued in such cases.

5. Return and Refund Policy

To qualify for a return, items must meet the following conditions:
- The return must be initiated within 28 days of receiving the product.
- Condition: The item must be new, unused, with all original tags attached and packaging intact.
- Completeness: All accessories, manuals, and any free gifts must be returned in original condition.

No-Questions-Asked Return:
Customers may return items within 28 days of receipt for any reason, with no questions asked. However, the customer is responsible for covering the return shipping costs associated with such returns.

Returns Due to Failed Delivery:
If delivery fails after multiple attempts due to customer unavailability or refusal, the item will be returned to us and treated as a standard return. Applicable return shipping fees and deductions will apply, as stated in our Return Policy.

Incorrect or Defective Items:
We accept returns for the following reasons:
- Incorrect Model Number: The product does not match the listed model.
- Incorrect Colour or Size: The delivered item differs from the listed specifications (note: up to 10% size variation is considered acceptable).
- Defective Product: After inspection, if a product is found to be faulty or defective, it will qualify for return or replacement. Off Price retains the right to determine product eligibility for defect claims.

Inspection and Refund Timeline:
All returns are subject to inspection by our quality assurance team. If an item does not meet the return criteria (e.g., used, damaged, or missing components), it will be returned to the customer at their own expense. Refunds are processed only after the item passes inspection and may take up to 10 business days to appear in your account.